Terms & Conditions of Purchase
The following terms and conditions of purchase apply to all orders from Serta Malaysia. (“Serta”) by you as the buyer (“Buyer” or “you”). You as the party placing the order represent that you as the Buyer have the ability to place the order.
ACCEPTANCE OF ORDERS
NO CONTRARY TERMS. ORDERS ARE NOT BINDING ON SERTA UNLESS ACCEPTED BY SERTA. ACCEPTANCE OF BUYER’S ORDER IS CONDITIONED UPON BUYER’S ASSENT TO THE FOLLOWING TERMS & CONDITIONS OF PURCHASE, AND ANY INCONSISTENT PROVISIONS OF ANY PURCHASE ORDER OR OTHER WRITING SHALL NOT CONSTITUTE A PART OF THE CONTRACT OF SALE. If any of these terms and conditions are not acceptable to Buyer, Serta must be notified promptly.
PRICING AND SPECIFICATIONS
Prices remain valid while they are listed and offered on this Website. Product availability may be limited. Products may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise or cease to make available any or all products. The price of the products ordered will be the price posted on the Website as of the date of the order.
All Serta prices reflect Buyer’s net cost in RM currency.
ORDERS AND PAYMENT TERMS
Orders are not binding on Serta unless accepted by Serta. Acceptance is determined at our sole discretion and orders can be rejected for any reason at any time.
Payments may be made via credit or debit card only. Your form of payment will be confirmed at the time you place your order. Your payment for all charges will be processed and your credit or debit card charged at the time you place your order. All product charges will be collected at the time you place your order.
Payment via credit or debit card is subject to the approval of the financial institution issuing your card. If the card information that submitted is incorrect or invalid, we cannot process your order. Neither Serta nor any of its suppliers or service providers has any liability if your financial institution fails to accept or honor your card for any reason.
CANCELLATION POLICY – SERTA MATTRESS AND MATTRESS SET ORDERS
Your Serta mattresses purchased via our online store will be made just for you at one of our Serta factories upon receipt of a confirmed order. Orders may be cancelled at no charge from the time of the order through 48 hours after order confirmation. After 48 hours, Serta reserves the right to charge a 30% cancellation fee. If you cancel your order, we will issue a credit for the charge to your card, less any applicable fee. If you finance your order with a financing contract, the contract will be cancelled.
To cancel a Serta mattress or mattress set order, please contact our customer service department. You cannot cancel an order online.
CANCELLATION POLICY – SERTA ACCESSORIES ORDERS
Applies to all Serta Accessories including bed frames, sheets, pillows and mattress protectors.
Orders for Serta accessories are processed immediately upon order confirmation to ship. Therefore, there are no cancellations on Serta Accessories orders. If you would like to return an accessory order once it has been delivered, you may ship it back to us in the original, unopened packaging. You are responsible for the cost of shipping. Once the returned items are received, you will be refunded the original purchase amount minus the shipping costs (if not paid by you already) and a 20% restocking fee.
If you have any questions about returning an accessories order, or if you find that your accessories order arrived with damage or a defect after opening, please contact our customer service department.