We are committed to delivering your order accurately, in good condition, and always on time.
Please note our shipping policy as follows:
- We currently deliver to all locations within Malaysia.
- Each order is shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
- We make our best efforts to ship each item in your order within 7 working days of the order. However in some cases, we may take longer, up to 14 working days, to ship the order as we may have to procure it from some other suppliers. In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.
- We ship on all week days (Monday to Saturday), excluding public holidays.
- To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
- While we shall endeavor to ship all items in your order together, this may not always be possible.
- If you believe that the product(s) are not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and contact the customer service at info@sertamattress.com.my mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Malaysia Tax Regulations.